Twilight Tree and Landscape Service

When You Want It Done Right, Call Twilight

Terms of Service

Last Updated: October 13, 2026 – Twilight Tree and Landscapes

1. Entire Agreement

These Terms of Service ("Terms"), together with any written quote or work authorization, represent the entire agreement between you ("Customer," "you," or "your") and Twilight Tree and Landscapes ("Twilight Tree and Landscapes," "we," "us," "our"). These Terms may not be amended or modified except by a subsequent written agreement.

Any alteration or deviation from the agreed-upon specifications involving extra costs will be executed only upon written order and will become an extra charge over and above the original agreement. All agreements are contingent upon accidents or delays beyond our control.

All work is guaranteed to be performed in accordance with the specifications submitted and completed in a substantial, workmanlike manner.

2. Services Provided

Twilight Tree and Landscapes provides professional tree care and land-management services, including:

Services may vary depending on equipment availability, weather conditions, safety considerations, and legal requirements.

All work is performed by trained personnel. Our team includes ISA Certified Arborists. We carry $2,000,000 in liability coverage and workers’ compensation for full-time employees.

3. Free Estimates & Tree Health Assessments

Estimates for tree work – such as removals, trimming, stump grinding, and land clearing – are free. An estimate covers the scope and price of the work you are asking about.

A tree health assessment is a separate, more detailed evaluation of a tree’s health and condition. Tree health assessments cost $50. If you schedule work with us after your assessment, the $50 is credited toward that work.

After an assessment, we may provide a plant health care plan: our written recommendations for future care and treatments. An assessment reflects the conditions we can observe at the time of inspection. Recommendations are not a guarantee of a tree’s future health or safety, and results depend on the recommended care being carried out on schedule. Treatments are quoted and billed separately unless stated otherwise in writing.

4. Deposits, Payment & Scheduling

4.1 Deposits

A deposit may be required to schedule any service(s). All deposits are non-refundable.

4.2 Payment

The balance of each individual service is due upon completion of that service unless otherwise stated in writing. Accepted payment methods will be communicated during scheduling.

4.3 Estimates & Quotes

We provide written or verbal estimates after evaluating the job site. Estimates are not binding offers and may change based on actual site conditions. A formal quote outlines the agreed-upon scope, pricing, and job details. Work is scheduled once you approve the quote. Any proposal may be withdrawn by us at any time prior to acceptance.

4.4 Change Orders

If site conditions differ from what was communicated – or if you request additional work – an updated quote will be required. Any alteration involving extra costs will only be executed upon written order.

5. Cancellations

5.1 Customer Cancellations

Cancellations given on the same day as the scheduled work are subject to a 50% cancellation fee. Cancellations not given at least 3 business days prior to scheduled work are subject to a cancellation fee of $75 or 10% of the contract, whichever is greater.

Cancellation fees are in addition to any non-refundable deposits.

5.2 Company Cancellations

We may cancel or reschedule due to:

We will make reasonable efforts to reschedule promptly.

6. Late Fees, Finance Charges & Collections

A late fee of 15% will be assessed 14 days after service on any unpaid balances. In addition, a finance charge of 10% per month will be assessed on any unpaid balances and late fees.

All costs incurred in the collection of past-due balances – including any legal fees resulting from collection efforts – are the sole responsibility of the customer and will be added to any unpaid balances, late fees, and finance charges.

7. Customer Responsibilities

You agree to:

7.1 Property Boundaries & Ownership

You are responsible for providing us, prior to the start of any work, with accurate and complete information about the boundary lines of the property and any restrictions, easements, encumbrances, or rights-of-way that affect the property. By authorizing work, you confirm that all trees, plants, and property upon which the work will be performed are owned by you, or that you have the authority to order the work.

8. Service Limitations & Safety

Tree work involves inherent risks. To protect our crew and your property:

If unsafe conditions are created by the customer, we may reschedule or cancel the job, and additional fees may apply.

9. Stump Grinding, Digging & Underground Hazards

All stump grinding, digging, trenching, root feeding, and similar services are performed at the customer’s request. Because underground items are not always known or visible, Twilight Tree and Landscapes is not responsible for any damage resulting from these services to any underground items, including but not limited to: utilities (electrical, gas, water, etc.), irrigation and sprinkler lines, pool equipment and pipes, lighting, and gas lines.

We are not liable for damage to unmarked utilities, hidden structures, or obstacles outside of our knowledge or control.

10. Sucker Growth After Tree Removal or Stump Grinding

Many species of trees produce sucker growth from their roots. Removal of the main trunk can accelerate this sucker growth, even if the stump is ground. Unless otherwise specified in writing, our stump grinding price includes grinding the main trunk of the tree 4″–6″ below grade.

There are various methods that may help control sucker regrowth; none can be guaranteed. We recommend treating suckers like any other weed in your yard until they stop returning. Twilight Tree and Landscapes will not return at no charge to address sucker growth.

Some trees known for sucker growth include, but are not limited to: cottonwood, sycamore, sumac, and other locally common species. We do offer stump treatment with total vegetation control for an additional cost; however, stumps of invasive species may require multiple treatments.

11. Planting Guarantee & Limited Warranty

Planting shall be guaranteed and warrantied for 3 (three) months from the date of installation. This warranty covers a one-time replacement that includes plant material and labor costs, provided that an automatic watering system is installed or is existing and operating correctly at the time of planting. Twilight Tree and Landscapes must verify the system is in working condition. Trees must be properly watered and maintained.

This warranty covers only defects in materials or workmanship and expressly excludes:

Water all newly planted trees daily for the first 10 days. After this period, follow watering guidelines appropriate for your trees’ needs and soil conditions. At the first sign of anything unusual with your new plant material, contact us immediately. Waiting until after a plant is already dead may void your warranty.

12. Irrigation Guarantee & Limited Warranty

Twilight Tree and Landscapes warrants the workmanship only of materials installed for a period of 2 (two) years from the date of installation. Major system components such as the controller, valves, sprinkler heads, pipe, and backflow device are warrantied by the manufacturer directly, not by Twilight Tree and Landscapes, and the length of warranty may vary by manufacturer. Minor system components such as emitters, ¼″ poly, and diaphragms are not typically warrantied by any manufacturer.

This warranty expressly excludes: improper usage of the system, damage caused by pets, freezing, fire, flooding, or any other natural phenomena, or damage by any other cause. Any modification or repair of the system by any person(s) or company other than Twilight Tree and Landscapes voids this warranty.

This warranty does not apply to clogging of system components due to debris in the water supply, defects resulting from decreased water main static pressure, changes to landscaping or plant growth, or changes in the size of the customer’s lot. During the warranty period, the customer is solely responsible for all adjustments to sprinkler heads and the controller.

13. Emergency Services

We offer 24/7 emergency response. Emergency work may require immediate stabilization, partial removals, or modified procedures to protect life and property. Pricing for emergency services may differ from standard pricing.

14. Cleanup & Debris Removal

Cleanup is only provided if explicitly stated in the quote. When included, it covers the debris removal described in the agreed scope. Any additional cleanup, chipping, hauling, or debris processing beyond what is listed in the quote may result in additional charges.

15. Insurance, Licensing & Certifications

Proof of insurance is available upon request.

16. Exclusive Warranties

The limited warranties described in these Terms shall be the exclusive warranties made by Twilight Tree and Landscapes. No other warranties shall apply, whether expressed or implied. Twilight Tree and Landscapes expressly disclaims any implied warranty of fitness for a particular purpose and any implied warranty of merchantability.

17. Liability Limitations

To the fullest extent permitted by applicable law:

We are not responsible for damage caused by:

Tree conditions can change rapidly. We do not guarantee long-term outcomes for live trees.

18. Website Use & Content

18.1 Intellectual Property

All website content – including text, images, logos, and media – is the property of Twilight Tree and Landscapes or its licensors. You may not copy, redistribute, or republish any content without written permission.

18.2 Acceptable Use

You agree not to:

19. Data Collection & Communications

19.1 Information Collected

We collect:

For more details on how we collect and use your information, please see our Privacy Policy for our Phoenix area or Springfield area location.

20. Governance & Dispute Resolution

These Terms are governed by the laws of the State in which the services are performed.

Any dispute will first be addressed through good-faith communication. If unresolved, disputes may be submitted to mediation or resolved in a court of competent jurisdiction in the county in which the services were performed.

21. Updates to These Terms

We may update these Terms periodically. The most recent version will always be available on the website, with the effective date clearly displayed.

Continued use of our services or website after updates constitutes acceptance of the new Terms.

22. Contact Information

Twilight Tree and Landscapes

Phoenix area: Glendale, AZ 85306 · 623-428-0028
Springfield area: Ozark, MO 65721 · 417-319-4819
Email: twilighttreeandlandscape@gmail.com

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